Gaya APA
Tjiptono, F.
(2005).
Prinsip-Prinsip Total Quality Service
(
5)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"Prinsip-Prinsip Total Quality Service".
5
Yogyakarta:
Andi Offset,
2005.
Text.