Gaya APA
Tjiptono, F.
(2012).
Service Management : Mewujudkan Pelayanan Prima (Edisi 2)
(
2)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"Service Management : Mewujudkan Pelayanan Prima (Edisi 2)".
2
Yogyakarta:
Andi Offset,
2012.
Text.