Gaya APA
Diana, F, T, &, A.
(2003).
Total Quality management
(
1)
.
Yogyakarta:
CV. Andi Offset.
Gaya MLA
Diana, Fandy, Tjiptono, &, Anastasia.
"Total Quality management".
1
Yogyakarta:
CV. Andi Offset,
2003.
Text.