Gaya APA
Chandra, F, T, D, E.
(2011).
Service Quality Dan Satisfaction
(
3)
.
Yogyakarta:
Andi.
Gaya MLA
Chandra, Fandi, Tjiptono, Dan, Eregorius.
"Service Quality Dan Satisfaction".
3
Yogyakarta:
Andi,
2011.
Text.