Gaya APA
Tjiptono, F.
(2012).
Service Management : Mewujudkan Layanan Prima
(
2)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Service Management : Mewujudkan Layanan Prima".
2
Yogyakarta:
Andi,
2012.
Text.