Gaya APA

Tjiptono, F. (2002). Prinsip-Prinsip Total quality Service (TQS) (4). Yogyakarta: Andi.

Gaya MLA

Tjiptono, Fandy. "Prinsip-Prinsip Total quality Service (TQS)". 4 Yogyakarta: Andi, 2002. Text.