Gaya APA
Tjiptono, F.
(2008).
Service Management: Mewujudkan Layanan Prima
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"Service Management: Mewujudkan Layanan Prima".
Yogyakarta:
Andi Offset,
2008.
Text.